Job Opening at Vodacom Tanzania Plc, July 2023
Vodacom Tanzania is Tanzania’s leading communications company, providing a wide range of services for consumers and enterprises, including voice, data, messaging, financial services, and Enterprise solutions.
At Vodacom, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast, and get it done together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Position: Head of M-Pesa Sales and Distribution
Description
Job Purpose
Responsible for the overall management of M-Pesa Sales and distribution channels within M-Pesa Ltd. This includes, but is not limited to, the formulation and implementation of M-PESA distribution strategies, the effective acquisition of New M-PESA Customers and maintaining effective customer touchpoints to drive adoption of M-PESA products and Services, the management of M-PESA agents and the Super Agent network, the overall management of M-PESA distribution staff, ensuring continuous performance and achievements of KPIs, contributing towards the drafting of budgets, the management of divisional expenditure, the management and implementation of the company’s administrative and financial policies, and channel compliance.
KEY ACCOUNTABILITIES
Design and implement an M-Pesa sales and distribution strategy.
- Manage the acquisition of new M-Pesa customers.
- Set key KPIs for M-Pesa agent network acquisition and support.
- Set operational standards and guidelines to support the operations of channels and staff.
- Manage all channels of M-Pesa distribution.
- Identify and recommend potential M-PESA Super Agents, agents, and key strategic distribution partners.
- Manage super agents and agents’ performance, ensuring set KPIs are met. Key KPIs include float levels, SIM stock holding, and electronic airtime availability in all M-Pesa outlets.
- Evaluate and manage daily national M-Pesa distribution team activities.
- In coordination with heads of regions, ensure set route disciplines are observed by Super Agents, outsourced (TDR) staff, and company employees.
- Develop reward schemes for high-performing agents while setting penalties for non-performers.
- Coordinate M-Pesa on-the-ground promotions, agent training, and activation activities.
- Identify M-PESA distribution gaps and share the same with regional heads, direct reports, and partners for remedial action.
- Coordinate with responsible divisions on the availability of M-Pesa agent PoS Branding and merchandizing materials.
- Team Management.
Qualifications and EXPERIENCE
- Bachelor’s degree in a business-related course
- A Masters in Business Administration would be a preferred additional qualification.
- 3-5 years of varied experience in Sales and distribution, with 2 years at the senior level.
- Extensive knowledge of the telecom business and value chain and a sound understanding of distribution models and routes to market.
- Telecom analytical skills, both local and regional
- Experience in using technology to drive sales and team productivity.
Core Competence
- The ability to innovate and deliver value to businesses at multiple levels will play an important role.
- Ability to manage large scales with a very wide geographical scope across the region of assignment
- Ability to manage an outsourcing partner to deliver a business solution
- High on interpersonal skills and able to relate at all levels within the business.
- Sound sales and Distribution experience—a combination of both FMCG and telecom marketing
- Customer intimacy
- Keen on end-to-end distributor and staff issues
- Sound analytical skills
- Strong communication skills and should be able to lead cross-functional teams.
- High level of planning and execution capabilities.
Skills
- Modern Marketing Leadership
- Business and Commercial Acumen
- Complexity Management
- Segment Strategy and Planning
- Always on Marketing
- Data Analytics and Insights
- Strategy Execution
- External trends and insights
- People Development
- Resilience
- Customer Centricity
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone, we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Commitment from Vodacom
Vodacom is committed to attracting, developing, and retaining the very best people by offering a flexible, motivating, and inclusive workplace in which talent is truly recognised, developed, and rewarded.
We believe that diversity plays an important role in the success of our business, and we are committed to creating an inclusive work environment that respects, values, celebrates, and makes the most of people’s individual differences. We are not only multinational but multicultural too.
At Vodacom, you will have access to our excellent flexible benefits programme that you would expect from any global company.
